PROCESSING OF ASSISTANCE TO CLIENTS OF DSWD CRISIS INTERVENTION UNIT (CIU)

 

A. SCHEDULE OF AVAILABILITY OF SERVICE

8:00 a.m. TO 5:00 p.m. without noon break

B. WHO MAY AVAIL OF THE SERVICE – Person needing social welfare development assistance:

1. Individuals/families in crisis situation.

2. Indigent as certified by the Punong Barangay of the area where the client/s reside.

C. TYPES OF ASSISTANCE

C.1. Medical Assistance

1. Medical Certificate OR Medical Abstract with signature and license number of the attending Physician (issued not later than 3 months)

 2. Laboratory Request/Medical Procedures (recommended by the attending Physician) with corresponding quotation

 3. Billing Statement (for hospital bill)

 4. Promissory Note (if applicable)

 5. Social Case Study Report from LGU (optional)

 6. Barangay Certificate of residency and indigency

 7. Valid ID of the client or his/her representative (e.g. driver’s    license, postal, school, voters and senior citizen ID)

8. Referral/Endorsement letter (if any)

C.2. Burial Assistance

 1. Registered Death Certificate

 2. Funeral Contract (if applicable)

 3. Permit to Transfer (transport of cadaver)

 4. Barangay Certificate of residency and indigency

 5. Valid ID of the client or his/her representative

 6. Social Case Study report from LGU (optional)

 7. Referral/Endorsement Letter (if any)

C.3. Transportation Assistance

1. Barangay Certificate of residency and indigency

2. Any valid ID

3. Police Report (if applicable; victims of pickpockets, illegal recruitment…)

4. Referral/Endorsement letter (if any)

C.4. Educational Assistance

1. Enrolment Assessment Form or Certificate of Enrollment or Registration

2. Valid School ID of the student/beneficiary

3. Barangay Certificate of residency and indigency

4. Social Case Study Report (optional)

5. Referral/Endorsement letter (if any)

D. PROCESSING TIME

1. For cash outright

~ Maximum of 45 minutes per client (based on MC #11, 2016)

 2. For issuance of guarantee/referral letter

~ Maximum of 15-20 minutes per client

 3. For processing of check

~ Five (5) days to one (1) week

 

E. HOW TO AVAIL OF THE SERVICE

Steps	Responsible Person	Location	Processing Time
1. Get the stub number and register the name with the Guard on duty	Guard on Duty	DSWD Regional office main entrance gate	1min.
2. Proceed to CIU office and wait for the number to be called for assessment	Frontdesk Officer	CIU waiting area/ CIU building	5 -45mins.
3. Interview/Assessment for the assistance needed; Medical, Burial, Educational, Transportation & other assistance	Social Workers	CIU building	3-5mins.
4. Recommendation /Action taken for the assistance requested	Social Workers	CIU building	5-15mins.
5. Review and approval of the Officer-in-charge to the Social Worker’s recommendation for the assistance being requested by   the client	CIU Head	DSWD Regional Office main building	5-10mins.
6. Client will receive the approved assistance whether financial/guarantee or referral letter	CIU Officer-In-Charge (Designated disbursing officer) for the financial assistance	Finance building	5-10mins.
	Social Worker for the Guarantee or referral letter	CIU building	5-10mins.
7. Client to affix signature as proof of assistance received	Disbursing Officer/ Social Worker	Finance building/ CIU building	3-5mins.