Processing of Assistance to Clients of DSWD Crisis Intervention Unit

PROCESSING OF ASSISTANCE TO CLIENTS OF DSWD CRISIS INTERVENTION UNIT (CIU)

 

A. SCHEDULE OF AVAILABILITY OF SERVICE

8:00 a.m. TO 5:00 p.m. without noon break

B. WHO MAY AVAIL OF THE SERVICE – Person needing social welfare development assistance:

1. Individuals/families in crisis situation.

2. Indigent as certified by the Punong Barangay of the area where the client/s reside.

C. TYPES OF ASSISTANCE

C.1. Medical Assistance

1. Medical Certificate OR Medical Abstract with signature and license number of the attending Physician (issued not later than 3 months)

 2. Laboratory Request/Medical Procedures (recommended by the attending Physician) with corresponding quotation

 3. Billing Statement (for hospital bill)

 4. Promissory Note (if applicable)

 5. Social Case Study Report from LGU (optional)

 6. Barangay Certificate of residency and indigency

 7. Valid ID of the client or his/her representative (e.g. driver’s    license, postal, school, voters and senior citizen ID)

8. Referral/Endorsement letter (if any)

C.2. Burial Assistance

 1. Registered Death Certificate

 2. Funeral Contract (if applicable)

 3. Permit to Transfer (transport of cadaver)

 4. Barangay Certificate of residency and indigency

 5. Valid ID of the client or his/her representative

 6. Social Case Study report from LGU (optional)

 7. Referral/Endorsement Letter (if any)

C.3. Transportation Assistance

1. Barangay Certificate of residency and indigency

2. Any valid ID

3. Police Report (if applicable; victims of pickpockets, illegal recruitment…)

4. Referral/Endorsement letter (if any)

C.4. Educational Assistance

1. Enrolment Assessment Form or Certificate of Enrollment or Registration

2. Valid School ID of the student/beneficiary

3. Barangay Certificate of residency and indigency

4. Social Case Study Report (optional)

5. Referral/Endorsement letter (if any)

D. PROCESSING TIME

1. For cash outright

~ Maximum of 45 minutes per client (based on MC #11, 2016)

 2. For issuance of guarantee/referral letter

~ Maximum of 15-20 minutes per client

 3. For processing of check

~ Five (5) days to one (1) week

 

E. HOW TO AVAIL OF THE SERVICE

Steps Responsible Person Location Processing Time
1. Get the stub number and register the name with the Guard on duty Guard on Duty DSWD Regional office main entrance gate 1min.
2. Proceed to CIU office and wait for the number to be called for assessment Frontdesk Officer CIU waiting area/

CIU building

5 -45mins.
3. Interview/Assessment for the assistance needed; Medical, Burial, Educational, Transportation & other assistance Social Workers CIU building 3-5mins.
4. Recommendation /Action taken for the assistance requested Social Workers CIU building 5-15mins.
5. Review and approval of the Officer-in-charge to the Social Worker’s recommendation for the assistance being requested by   the client CIU Head DSWD Regional Office main building 5-10mins.
6. Client will receive the approved assistance whether financial/guarantee or referral letter CIU Officer-In-Charge (Designated disbursing officer) for the financial assistance Finance building

 

5-10mins.
Social Worker for the Guarantee or referral letter CIU building 5-10mins.
7. Client to affix signature as proof of assistance received Disbursing Officer/

Social Worker

Finance building/

CIU building

3-5mins.

 

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