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DSWD 8888 hotline responds to public concerns amid COVID-19 crisis

In an effort to bring the government closer to the people and to ensure unhampered public service despite the pandemic, the Department of Social Welfare and Development (DSWD) emphasized that, together with its Field Offices, it will continue to effectively address the concerns of the public through  its 8888 Citizens’ Complaint Center.

8888 is a 24/7 public service hotline to allow the citizens to report poor frontline service delivery and corrupt practices in all government agencies.

DSWD disclosed that from March to September 2020, the Department processed 12,905 tickets for various requests, inquiries, and complaints from the public.

Of this number, 7,600 tickets were all related to the emergency cash subsidy under the Social Amelioration Program (SAP) which ranked as the top concern every month during the period. Among the issues raised were inclusion and exclusion in the SAP, complaints about irregularities in the local government units, and inquiries regarding the release of the subsidy for waitlisted beneficiaries.

Despite the pandemic, the Center maintained a hundred percent referral rate from March up to the succeeding months.

Apart from continuously managing the 8888 hotline, the Citizens’ Complaint Center also responds to phone calls and attends to walk-in clients.

DSWD encouraged the public to continue to use the 8888 hotline, as well as its other grievance platforms, to ensure prompt resolutions to public grievances and to provide feedback on the actions taken on citizens’ concerns. ###

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Sustainable Livelihood Program association in Bukidnon installs handwashing facility in front of their community store

Many establishments are greatly affected with the ongoing health pandemic. Small enterprises are among the badly hit as they have exhausted reserved resources during the lockdown. After the lift of the lockdown, many stores were not able to operate again.

But for All Rice SLPA at Brgy. Kalagangan, San Fernando, Bukidnon, their Community Store has to work through the lockdown and face many challenges like restrictions as they serve their Indigenous People (IP) community situated in a Geographically Isolated and Disadvantaged Area (GIDA).

Extra measures were added by the SLP association to reduce the risk of transmission between the customers and the store operators.

The SLPA adapted the health protocols for COVID – 19 pandemic prevention such as wearing of face masks and physical distancing, but one notable initiative they did was installation of a wash area outside of their store where the customers could wash their hands; and plastic cellophanes were placed within their vicinity. The need for balance with economic needs and health safety would depend on the precautions set by local authorities and compliance of establishments. The association officers have taken these initiatives into themselves so that they can continue operating and serving their community.

Installing a handwash facility is to reinforce the message of having to frequently clean our hands in reducing the risk of virus transmission.

Their project has been operational for almost two (2) years already and have been growing ever since they opened up. It was originally a rice retailing store which was then expanded into a community store.

Composed of 40 members from Pantawid Pamilyang Pilipino Program, 21 of the association members are members of the Matsulog tribe. The Department of Social Welfare and Development Field Office 10 has always been prioritizing the marginalized and vulnerable in its programs and services. These identified groups, especially if they belong to poor households, are provided with opportunities to increase their earning capacities in becoming self-sufficient families. Their adaptation to new technologies and health safety measures ensures that IP communities continue to thrive in the modern world.

This Global Handwashing Day, we put great emphasis on the general public the importance to wash their hands with soap properly (at least 20 seconds) and frequently, especially during this pandemic. We can only end this with the cooperation of every individual. More important so the proper wearing of face masks, observance of physical distancing, and to stay at home except for essential errands.

All Rice SLPA is composed majorly with Pantawid household members from the Matsulog tribe. Adaptation ensure continuing existence of our IP communities.

May All Rice SLPA serve as a good example for all other SLP projects when it comes to hygiene promotion and disaster responsiveness.

Story and photos contributed by Ivanne Jay Zafra, Project Development Officer II

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Listahanan household members formally open their hog fattening business through the Sustainable Livelihood Program

The eight association members of Darumawang Mabuhay SLPA from Barangay Darumawang Ilaya, Municipality of Lala, Lanao del Norte had their Hog Fattening livelihood project officially opened with a simple blessing and ribbon-cutting ceremonies. The said project was funded by the Department of Social Welfare and Development Field Office 10 under the Sustainable Livelihood Program. Staff from DSWD were also present to commemorate this special moment with the association and their family members.

The hog fattening project of Daruwamang Mabuhay SLPA was identified by the association members as additional source of income.

The members are composed of rice farmers who have been wanting to avail of livelihood assistance from SLP considering they are not part of the Pantawid Pamilyang Pilipino Program. It was only then when the SLP guidelines were revised that allows non-Pantawid families but part of the Listahanan database to qualify for the livelihood assistance. Their application was approved after being assessed to be qualified in receiving seed capital fund from SLP as their additional source of income. The association members chose Hog Fattening as their project because they are already knowledgeable about it aside from farming. The members have business merchants to be their potential buyers.

The association members are grateful of this blessing they received in the form of a livelihood project from DSWD Field Office 10

DSWD continually improves its program designs to ensure that every marginalized, vulnerable, and disadvantaged families are given with welfare service and assistance that would help them become resilient and productive members of the communities.

Listahanan household underwent assessment and SLP association organizing processes before their application for livelihood assistance was approved by SLP.

For Wenchie Pasculado, the association’s Treasurer, she can only say “Dako akong kalipay ug pasalamat nga na-membro ko aning livelihood program. Unta magmalampuson ni among napili nga project. Dako kaayo ni ug matabang para sa future sa among pamilya (I am very happy to be a member of this livelihood program. I hope that it would be a successful one. This would be a big help for our families in the future) “.

The initial hogs that would mean profit for the association.

All SLP projects are monitored with the project recipients provided with guidance and linkage to partners to ensure sustainability and profitability of their micro-enterprise.

Story and photos contributed by Lanny Lou C. Raras, Provincial Coordinator of Lanao del Norte 2 Cluster

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DSWD, NCFF thank Office of the President for support to Kainang Pamilya Mahalaga Day

The National Committee on the Filipino Family (NCFF), chaired by the Department of Social Welfare and Development (DSWD), thanked the Office of the President for issuing Memorandum Circular No. 80 signed by Executive Secretary Salvador C. Medialdea, which suspended work in government offices in the Executive Branch by 3:30 PM onwards on September 28, to allow government employees to celebrate the Kainang Pamilya Mahalaga Day. 

The Kainang Pamilya Mahalaga Day is a yearly celebration held every fourth Monday of September pursuant to Presidential Proclamation No. 326, series of 2012.

The celebration, which is held in conjunction with the annual celebration of the National Family Week, emphasizes the importance of having a common family meal to encourage parents to stay connected with their children and understand the challenges they face.

According to Proclamation No. 326, one of the meaningful traditions of Filipinos is the common family meal where all family members are present to signify their unity and thanksgiving. 

A common family meal also provides an opportunity to enhance family communication and serves a venue where members can express affirmation of each other and share a positive experience of joy and love.

Aside from spending common family mealtime, DSWD also encouraged families to use this special day as a chance to reflect on the importance of their families in their lives, especially in the midst of the COVID-19 pandemic, and on how they can further strengthen their bond so that they withstand the many unprecedented challenges posed by the pandemic. ###

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DSWD calls for stronger family interventions in 15th ASEAN GO-NGO Forum

Department of Social Welfare and Development (DSWD) Assistant Secretary Joseline Niwane, Philippine ASEAN Senior Officials Meeting on Social Welfare and Development (SOMSWD) leader, addresses the attendees of virtual meeting of the 15th ASEAN GO-NGO Forum last September 21.

Leading this year’s 15th Association of Southeast Asian Nations (ASEAN) GO-NGO Forum on September 21, the Philippines, through the Department of Social Welfare and Development (DSWD), enjoined delegates and partners in strengthening families as basic units providing essential support to all citizens.

Following the theme, “Strengthening Family Resilience and Solidarity: Braving the Adversity and Adapting to the New Normal,” the 15th ASEAN GO-NGO Forum highlighted the important roles of families as well as recommendations on how the ASEAN can support them to become resilient and active partners in nation and regional community building. The ASEAN GO-NGO Forum is part of the three-day virtual meeting of the 16th ASEAN Senior Officials Meeting on Social Welfare and Development (SOMSWD) and Related Meetings hosted by the Philippines this year.

In her opening remarks, PH SOMSWD Leader and DSWD Assistant Secretary Joseline Niwane underscored the importance of family resilience amidst the current pandemic.

With the adverse effects brought about by the COVID-19 global pandemic, our children, women, and elders, among other vulnerable groups of our society in the region, bear the brunt of this crisis,” she said.

Leading this year’s 15th Association of Southeast Asian Nations (ASEAN) GO-NGO Forum on September 21, the Philippines, through the Department of Social Welfare and Development (DSWD), enjoined delegates and partners in strengthening families as basic units providing essential support to all citizens.

Following the theme, “Strengthening Family Resilience and Solidarity: Braving the Adversity and Adapting to the New Normal,” the 15th ASEAN GO-NGO Forum highlighted the important roles of families as well as recommendations on how the ASEAN can support them to become resilient and active partners in nation and regional community building. The ASEAN GO-NGO Forum is part of the three-day virtual meeting of the 16th ASEAN Senior Officials Meeting on Social Welfare and Development (SOMSWD) and Related Meetings hosted by the Philippines this year.

In her opening remarks, PH SOMSWD Leader and DSWD Assistant Secretary Joseline Niwane underscored the importance of family resilience amidst the current pandemic.

With the adverse effects brought about by the COVID-19 global pandemic, our children, women, and elders, among other vulnerable groups of our society in the region, bear the brunt of this crisis,” she said.

Assistant Secretary Niwane also added that it is “of significance that the conditions of the family are looked into – especially with how they play a central role on the coping mechanisms of our people. As deeply rooted in our culture and traditions to sustain our close family ties, the sudden shift in our lifestyles may have contributed to changes in the present family dynamics, affecting individuals’ well-being, as further amplified by the fear and anxiety due to today’s situation,”.

Meanwhile, Alternate Chair of the National Committee on the Filipino Family (NCFF) and DSWD Undersecretary Luzviminda Ilagan shared the Philippine experiences particularly on good practices and mechanisms for the promotion and protection of Filipino families. Undersecretary Ilagan also shared areas for cooperation in the national and regional levels which can reinforce policies and programs to keep families strong and resilient.

Among the areas for cooperation that she mentioned were providing new knowledge and skills training for social workers and development workers working with families; mapping and implementing programs and services  to protect families, improve their well-being, and promote their rights collectively and individually; opening avenues for  exchange of information and  good practices; and allocating budgetary items  for the implementation of programs and services for the family, nationally or locally.

Through the forum, DSWD hopes that more opportunities for sustained partnerships between public and private sectors in the ASEAN region will transpire, especially in the formulation of more responsive, more inclusive, and sustainable social protection systems that will safeguard all families, particularly the poor and vulnerable sectors of society. Anchored on cohesiveness, responsiveness and cooperation, it is with anticipation that recommendations from the forum will be realized and put into positive actions.  ###

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26th Elderly Filipino Week focuses on seniors’ health amid pandemic

The rights of senior citizens, particularly access to basic health and social services to ensure their health and well – being amid the ongoing health crisis, is this year’s focus of the 26th Elderly Filipino Week (EFW) slated on October 1 to 7.

The EFW celebration is spearheaded by the Department of Social Welfare and Development (DSWD), in partnership with other government agencies, non-government organizations, and the private sector.

The nationwide celebration started in 1994 with the issuance of Proclamation No. 470  highlighting the significant role of the senior citizens’ sector in nation-building and in advocating for the promotion of their rights and welfare.

This year’s celebration carries the theme, “Healthy and Productive Aging Starts With ME,” which seeks to promote the health, wellness, and productivity of senior citizens, particularly during the pandemic.

Due to the current National State of Emergency and enforcement of community quarantine measures to curb the spread of the coronavirus, there will be no national celebration.

Instead, DSWD is calling on national government agencies, local government units, and civil society organizations to keep in mind the significance of the Elderly Filipino Week and to work together to ensure that the rights and welfare of senior citizens are respected, protected and promoted.

Since senior citizens are considered as high risk for virus transmission, the Department is appealing to the sector to refrain from holding mass gatherings during the week-long observance.

National Respect for Centenarians’ Day

Meanwhile, in conjunction with the EFW is the National Respect for Centenarians Day (NRCD) on October 4 or the First Sunday of October.

The NRCD is in accordance with Republic Act (RA) 10868 or the Centenarians Act of 2016. The law states that all Filipinos, who have reached 100 years old and above, whether residing in the Philippines or abroad shall be honored with a Letter of Felicitation from the President of the Philippines congratulating them for their longevity, and a centenarian gift in the amount of P100,000.

As of September 14, 2020, some 709 centenarians have received the P100,000 centenarian gift.

Promoting seniors’ rights, welfare

As part of its advocacy in promoting older persons’ rights and welfare, DSWD works closely with various senior citizens’ associations and NGOs, such as the Coalition of Services for the Elderly (COSE) and the Federation of Senior Citizens Associations in the Philippines (FSCAP) to advocate for legislative measures.

This year, the Anti-Elder Abuse Bill is one of the Department’s priority legislative measures. The Anti-Elder Abuse Bill, which was re-filed this 18th Congress, seeks to penalize abuses committed against senior citizens, and develop strategies to prevent or reduce the abuses committed against them.

The Department urges all sectors to work together in building a caring society where the rights of older persons are protected and respected. -30-

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Tulong pinansyal at Pabaon Package para sa mga taga White Island, Camiguin

Binigyan ng tulong ang 68 na mga maliliit na negosyante sa White Island, Camiguin Province ng DSWD Field Office 10 ngayong araw Oktubre 1, 2020 para makabangon sila dahil sa krisis na dulot ng COVID-19 na pandemya.

Ang industriya ng turismo ay naapektohan dahil sa pandemya.

Bawat isa sa 68 na may maliliit na negosyo ay nakatanggap din ng tig-iisang family food pack

Tumanggap ng tulong pinansiyal at family food packs ang 68 na negosyante. Mismong si DSWD Assistant Secretary Jade Jamolod ng Department of Social Welfare and Development ang naghatid ng tulong sa mga apektadong negosyante sa Yumbing, Mambajao, Camiguin.

Ang mga nakatanggap na noon ng cash assistance sa ilalim ng SAP ay tumanggap ng P3,000 samantalang P5,000 naman sa hindi nakatanggap ng SAP. Tuloy pa rin ang pagbibigay ng tulong ng DSWD sa mga komunidad sa panahon ng pandemya.Xxxcpt

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DSWD-10 conducts payout in Talisayan after town lockdown, as promised

A beneficiary in Talisayan, Misamis Oriental receives his cash grant under Unconditional Cash Transfer (UCT) of the Department of Social Welfare and Development Field Office 10 last September 29, 2020.

As promised to the local government unit of Talisayan, Misamis Oriental, the Department of Social Welfare and Development Field Office 10, under the leadership of Director Mari-Flor A. Dollaga, pursued its distribution of cash grants to the qualified beneficiaries of the Unconditional Cash Transfer (UCT) last September 29, 2020.

Supposedly, beneficiaries of the UCT in Talisayan would have already received their cash grants from the Department of Social Welfare and Development Field Office 10 last September 5, 2020. However, due to the rising cases of COVID-19 in the said municipality, the local government unit had to call the town in lockdown status to protect its residents from the coronavirus.

143 beneficiaries of Unconditional Cash Transfer were able to claim their cash grant from the Department of Social Welfare and Development Field Office 10 last September 29, 2020.

Director Dollaga says that nothing can stop the DSWD-10 from extending its services and financial aid to the communities, not even COVID-19, which has consequently limited the movement of the DSWD-10 workforce.

“We understand the predicaments of families, especially those living in communities that are being exponentially threatened by the coronavirus,” Dollaga says.

“We are doing our best to serve our communities who are needing government assistance and we are looking for possible ways to reach out to them without compromising their health, and the health of our workers,” Director Dollaga added.

“Rest assured that help is coming. We just want to be careful that everyone is safe while our services are extended to the communities.”

143 families received their UCT cash grants from DSWD-10 yesterday, September 29, 2020. The amount is intended for their purchase of food and other essentials.

UCT is the government’s response under the implementation of Republic Act 10963 or the Tax Reform for Acceleration and Inclusion (TRAIN) Act which protects poor families from severely affected by the sudden increase of prices of commodities – a measure to enable the country to generate revenue and eradicate extreme poverty.xxxcpt

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