Archive | August, 2020

KC RPMO converges in 2-day meeting and action planning

The Regional Program Management Office (RPMO) of the DSWD Kapit-Bisig Laban sa Kahirapan-Comprehensive and Integrated Delivery of Social Services (Kalahi-CIDSS) ends their 2-day meeting and action planning today which underscored the reporting of the RPMO’s accomplishments and deliverables in regard to the status of sub-project implementation across different modalities of Kalahi-CIDSS.

Regional Program Coordinator, Delia A. Maravillosa D.M., and Division Chief for Promotive Services, Glofelia J. Uayan were present to give their valuable inputs and reminders, looking out the RPMO’s progress in terms of hitting its targets and goals. OIC Assistant Regional Director for Operations Rosemarie P. Conde expressed her appreciation and confidence to the RPMO to deliver maximum results in the next few months of implementation.

For Cycle 4 2018-2019, 273 small-scale infrastructures or sub-projects were established in the different municipalities of Bukidnon, Lanao del Norte, Misamis Occidental, and Misamis Oriental, providing access to basic social services and promoting community empowerment through the Community-driven development (CDD) approach of Kalahi-CIDSS. The RPMO is currently responding to the pandemic’s impact by implementing COVID-19 response projects under the Disaster Response Operations Procedure (DROP), targeting 213 sub-projects in 176 barangays in Bukidnon and Lanao del Norte provinces to complete this October.

Area Coordinating Teams are currently at the level of post MIAC technical review for their Request for Fund Release (RFR) and are conducting Pre-implementation trainings as part of the Social preparation stage of the Community Empowerment Activity Cycle (CEAC) procedure of Kalahi-CIDSS.

Meanwhile, 26 sub-projects for various IP communities across the region are rolled out, having finished a 5-day training for newly hired and transferred field staff for Kalahi IP-CDD PAMANA held recently on Aug. 17-21 at Valencia, Bukidnon.

To ensure all sub-projects are delivered efficiently and timely, the RPMO is constantly evaluating its management to identify the gaps and concerns within its operations and provide adequate interventions to avoid setbacks.

The RPMO has streamlined an action plan for the remainder of the year to meet the demands of the job and organizational objectives.

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DSWD resumes validation of poor households for Listahanan 3

The Department of Social Welfare and Development (DSWD) has resumed the validation phase for the third-round of assessment of Listahanan or the National Household Targeting System for Poverty Reduction (NHTS-PR).

Listahanan is an information management system that aims to establish a database of poor households that will serve as a basis of the Department in the identification of beneficiaries for its different social protection programs and services.

It may be recalled that the conduct of the house-to-house validation for Listahanan 3 was temporarily suspended to adhere to the government’s health and safety protocols to mitigate the spread of the Coronavirus Disease (COVID-19).

In June, DSWD Secretary Rolando Bautista approved the National Action Plan for the continuation of the data collection, encoding, and validation operations for Listahanan 3.

As of 9 August, Listahanan has already assessed 13,582,143 households nationwide for its third-round implementation, of which, 90.33% are already encoded in the database.

The Department will soon release the initial list of poor households which will be posted in the communities for the validation and finalization phase. During this phase, all encoded information indicated in the household assessment form (HAF) are subjected to Proxy Means Test (PMT) for the generation of the initial list of poor households which shall undergo community validation.

The initial list of poor households will be posted in every barangay to provide opportunity for the public to review and make corrections on their household information. Households not visited may also appeal for an assessment. The validation activity is expected to commence by September taking into consideration appropriate safety measures in compliance to existing health protocols.

DSWD also clarified that the inclusion to Listahanan does not guarantee any provision of cash aid or automatic inclusion to any program of the government. However, the data that will be generated by the program will be used by national government agencies (NGAs), local government units (LGUs), non-government organizations (NGOs), and other institutions as a reference for beneficiary selection to ensure that qualified poor households will be prioritized for poverty alleviation programs and other appropriate interventions. ###

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The Making of a Father

What does it take to become a father? For most stories, it would start with a man and wife who plan in starting a family together. Then for some becoming a father come off as a surprise or unplanned. Regardless of what circumstance, being a father is about taking responsibility of a child.

Romnick J. Poloy is a 25 years old solo parent Pantawid Pamilyang Pilipino Program beneficiary from Barangay Palabucan, Libona, Bukidnon. During his teenage years, he unknowingly got his friend pregnant under the influence of alcohol. The child was delivered and abandoned by the mother without his knowledge. A Bantay Bayan volunteer found the baby and was brought to the mother. The Municipal Social Welfare and Development Office called the attention of the families of both parties. The family of the child’s mother would not accept the baby that it was decided by Romnick’s family in welcoming the baby wholeheartedly. Romnick grew up overnight in accepting his role as a hands-on father for his baby.

Romnick with his son who is all grown up.

With the help of skills Training by the Sustainable Livelihood Program (SLP), Romnick acquired his NC-I in Automotive in 2016. He was then hired as Maintenance Personnel of General Services Multipurpose Cooperative at the pineapple plantation. He is very grateful of the opportunity received through the help of SLP that enabled him provide the needs of his son.

Romnick earned his Automotive Servicing NC I in 2016 with 1andAll Technical School as the technological-vocational institute partners.

Romnick continued his working following the health protocol such as wearing of facemask and personal protective equipment even during the onset of the health pandemic. According to Romnick, “Wala ra gyapon mi naglisod nakapalit ra ghapon ko og pagkaun og gatas para sa akong anak.” (We did not have a hard time coping because I am still able to provide food and milk for my child.)

Ways forward, Romnick promised a bright future for his son and do all means to uplift their living condition and consider being a solo parent not a hindrance towards progress.

Story and photos contributed by: Mary Nesa C. Mabaylan, Project Development Officer II

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DSWD launches uSAPtayo website to receive SAP-related grievances

The public can now register online their grievances on the Social Amelioration Program (SAP) and expect timely and appropriate responses from the Department of Social Welfare and Development (DSWD) as the Agency launched today, August 13, the uSAPtayo website.

The uSAPtayo website provides an online platform to enable the public to ask questions and submit their grievances on the implementation of the SAP. It is in response to common complaints and concerns of the public on the program, such as the ineligibility of other beneficiaries, violations on the distribution process, and delay in the distribution of the aid, among others.

During the SAP implementation, DSWD has been receiving queries and complaints on the program through its hotlines, social media accounts, and other channels, indicating a need for a more efficient process in handling grievances and other forms of feedback on SAP. With technical support from the World Bank, Australian Embassy, and the Japan-World Bank Disaster Risk Management Program, DSWD is continuously improving its institutional service delivery mechanisms to be more responsive to the public’s needs and sentiments through the development of the uSAPtayo website.

In four easy steps, the public can transmit their grievances: one, visit; two, click makipag-usap; three, fill out the information and upload supporting documents or proof; and four, click submit.

The uSAPtayo website is accessible 24/7. Any grievance received either through online registration or call center is encoded in the portal and a unique reference number is generated which can be used to follow-up and track progress of the filed complaints.

Grievance officers process each and every grievance received through the portal for speedy disposal within three (3) days except for complex grievances which may have to be referred to other concerned Offices or authorities.

uSAPtayo is an initiative of the DSWD to improve grievance handling and resolution. All personal information received will be used solely to address and resolve the SAP issues or grievances.

For more information about uSAPtayo, the public may visit DSWD Field Offices or send an email to or Aside from the uSAPtayo website, the public can also ask questions and provide feedback through DSWD’s hotlines: 0947-482-2864, 0916-247-1194 and 0932-933-3251. The public may also send text messages to 0918-912-2813 or visit DSWD’s Facebook and Twitter accounts, @dswdserves. ###


DSWD, inilunsad ang uSAPtayo website para sa mga reklamo sa SAP

Maaari nang magpadala online ang publiko ng mga katanungan o hinaing kaugnay ng Social Amelioration Program (SAP) at mabilis na makatanggap ng napapanahon at naaangkop na tugon mula sa Department of Social Welfare and Development (DSWD) matapos ilunsad ng Ahensya ang uSAPtayo website, ngayong araw, Agosto 13.

Ang uSAPtayo website ay nagbibigay ng isang online platform kung saan ang publiko ay maaaring magpadala ng katanungan at magsumite ng mga hinaing hinggil sa pagpapatupad ng SAP. Ito ay bilang tugon sa mga karaniwang reklamo at alalahanin ng publiko ukol sa programa, tulad ng elihibilidad ng ibang mga benepisyaryo, paglabag sa proseso ng pamamahagi, at pagkaantala sa pagbibigay ng ayuda, bukod sa iba pa.

Sa pagpapatupad ng SAP, ang DSWD ay tumatanggap ng mga katanungan at reklamo hinggil sa programa sa pamamagitan ng hotline numbers, social media accounts, at iba pang mga channel nito na nagpapakita ng pangangailangan para sa isang mas mahusay na proseso sa paghawak ng mga hinaing at iba pang uri ng puna sa SAP. Sa tulong-teknikal ng World Bank, Australian Embassy, at Japan-World Bank Disaster Risk Program Program, ang DSWD, na pinapabuti ang mga mekanismo ng paghahatid ng serbisyo ng ahensiya upang masigurong natutugunan ang mga pangangailangan ng publiko.

Mayroon apat na madadaling hakbang upang makapagpadala ang publiko ng kanilang mga hinaing: una, bisitahin ang; pangalawa, i-click ang makipag-usap; pangatlo, punan ang mga kinakailangang impormasyon at mag-upload ng mga kinakailangang dokumento o patunay; at pang-apat, i-click ang isumite.

Ang uSAPtayo website ay maaaring ma-access 24/7. Ang anumang hinaing na matatanggap sa pamamagitan ng online registration o call center ay ire-rehistro sa portal kung saan magtatakda ng isang unique reference number na maaaring magamit upang mag-follow-up at subaybayan ang isinumiteng katanungan o reklamo.

Ipo-proseso ng mga grievance officers ang bawat hinaing na matatanggap sa pamamagitan ng portal para sa mabilis na pagtugon sa loob ng tatlong (3) araw, maliban sa mga kumplikadong mga hinaing na kinakailangang isangguni sa iba pang mga opisina o awtoridad.

Ang uSAPtayo ay isang inisyatibo ng DSWD upang mapagbuti ang pagtanggap at pagsangguni sa mga reklamo at hinaing. Lahat ng mga personal na impormasyon na matatanggap ay gagamitin lamang upang matugunan at malutas ang mga isyu o hinaing kaugnay ng SAP.

Para sa karagdagang impormasyon tungkol sa uSAPtayo, maaaring bisitahin ng publiko ang mga DSWD Field Offices o magpadala ng email sa o Bukod sa uSAPtayo website,  maaari ring magpadala ng katanungan at hinaing sa pamamagitan ng mga hotlines ng DSWD: 0947-482-2864, 0916-247-1194 at 0932-933-3251. Ang publiko ay maaari ring magpadala ng mga text message sa 0918-912-2813 o bisitahin ang mga accounts sa Facebook at Twitter ng DSWD, ang @dswdserves. ###

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DSWD warns public against fake social media pages, groups on SAP

The Department of Social Welfare and Development (DSWD) warned the public against social media pages and groups that are posting and sharing fake information regarding the Social Amelioration Program (SAP).

DSWD cautioned citizens that these pages and groups contain fake reports that aim to misinform the public or gather personal information which can be used by online scammers to perform theft.

Instead, the Department advised the public, especially the SAP beneficiaries, to check their sources of online information and engage only with legitimate sources such as official government websites and social media pages with verification check marks, including the official DSWD Facebook page (

Meanwhile, due to reports of phishing scams targeting SAP recipients, the Department also reminded SAP beneficiaries to avoid giving out their M-PIN, One-Time PIN (OTP), or other confidential information to people introducing themselves as personnel of financial service providers (FSPs) or DSWD.

The Department will continue to issue advisories to alert the public on the proliferation of fake news on SAP. #

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DSWD Kalahi-CIDSS turns over 3 tribal halls to Tudela Subanen communities

The DSWD Kalahi-CIDSS IPCDD field staff in Tudela, Misamis Occidental, successfully turned over 3 Tribal halls to Subanen communities in barangay Mitugas, Buenavista and Gala, which form part of Tudela’s Geographically Isolated and Disadvantaged Areas (GIDA). Each project received Php840,000 community grant under the PAyapa at MAsaganang PamayaNan (PAMANA) program of the Office of the Presidential Adviser on Peace Process (OPAPP) in collaboration with DSWD Kalahi-CIDSS.

Stakeholders pose for a photo during the turnover activity in Barangay Gala, Tudela, Mis. Occ., August 7, 2020

Tudela Mayor Samuel L. Parojinog underscored the excellent implementation of Kalahi projects in his municipality, citing the efficient allocation of funds and the quality of the projects undertaken. He applauded the Community-driven development (CDD) strategy of the Kalahi-CIDSS in reaching out to IP members of the community in empowering them to take control over their decisions and resources through the CDD process.

The establishment of Tribal halls in Tudela are avenues to promote peace and development, with the aim to strengthen their unique identity as IPs. The Subanens have been yearning to have their own place of meeting, which is now finally granted through the project.

DSWD Regional Director Mari Flor Dollaga personally attended one of the turn over activities, particularly in barangay Buenavista, and expressed her joy for the progress involving the IPs in Tudela.

Two more Tribal halls namely, Namut and Colambutan settlement in Tudela will have their inauguration and turn over scheduled on September.

3 Day Care centers, road, and a weaving center are set for Kalahi Cycle 2 projects in the same barangays.

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August 2020